Catering Appliance Superstore Reviews

Trusted Customer - 5 months ago

Excellent, friendly customer service. We have previously used online catering companies who either do not have a telephone service, or just don't answer! Delivery was also exactly as promised.

Thank you for taking the time to provide us with feedback! Happy to hear you had a good experience with us.

Trusted Customer - 5 months ago

Amazing from start to finish. I have purchased from them before and have found them to be helpful and accommodating.

Many thanks for this positive feedback, we are happy to hear it!

Trusted Customer - 5 months ago

Well, I have been using the services of CAS for several years, and I am very satisfied. They work professionally, accurately, and most of all, they are responsible partners. And I hope we will continue with the same mission and ambition in the future.

Thank you so much for this feedback, lovely to hear, we really appreciate it!

GIDEON BULL - 5 months ago

Very good, thank you

Many thanks for providing us with this positive feedback!

Trusted Customer - 5 months ago

I was very impressed with your excellent and quick delivery

Thank you for taking the time to provide us with feedback! Glad to hear you had a pleasant experience with us.

Trusted Customer - 5 months ago

Very good

PETER ALLISON - 5 months ago

The service that I received from Lisa was excellent. She was efficient, super friendly and very helpful.

Trusted Customer - 5 months ago

excellent service and prompt delivery

Trusted Customer - 5 months ago

quick delivery. equipment packaged correctly

DAVID JOHNSON - 5 months ago

Quick, easy and friendly, excellent experience

Trusted Customer - 5 months ago

My order some of them broken

We're sorry to hear that some of your items were received damaged; however, I cannot find any record of an attempt to contact us regarding this damaged delivery. Had any contact been made, we would have done everything in our power to make this right, although this must be done within a specific timeframe, and as we did not have any knowledge of this damage, this timeframe has now passed.

Trusted Customer - 5 months ago

Very quick, professional and friendly. My existing Lincat boiler had given up and was out of warranty so needed to buy a new one urgently. Received next day and at a very competitive price.

ROBERT HALL - 5 months ago

well still waiting for our new microwave to be mended, only been working for
two weeks and you have passed me over to the manufactures who can't come out for 10 days, great so no microwave for the bank hoilday

We’re really sorry to hear how frustrating this situation has been, especially so soon after receiving your microwave and over a bank holiday period. As the product is covered by a manufacturer’s warranty, repairs and service arrangements are handled by them. While we understand the inconvenience of the wait time, we unfortunately can’t bring their schedule forward. We appreciate that this isn’t the outcome you were hoping for, but the manufacturer is best placed to resolve the issue as quickly as possible under the terms of the warranty. If there’s anything further we can clarify on our side, please don’t hesitate to get in touch.

Trusted Customer - 5 months ago

On ordering the fridge, the service was good and it arrived quickly. However, the first fridge we received was damaged on both sides and you couldn’t open and close the door. This was then replaced which took some time, with another fridge which was also damaged in several places. We then requested a refund which took over two weeks to happen.

We’re really sorry your order didn’t arrive in the condition you expected. That’s not the experience we want for our customers. We’ve already raised this with our delivery partner and are investigating so that we can prevent it from happening again.

EIRLYS TINKLER - 6 months ago

Great service arrived on time used this company many times never had any issues

Trusted Customer - 6 months ago

Good customer service, but teams arrived quickly, good price

PETER ISTRATE - 6 months ago

Great experience as usual.

Trusted Customer - 6 months ago

Some of the products were sent separately but they were delivered together a few days later so I am happy

The customer service team was excellent and sorted out the order for me because I had to return the single item as I was not aware that the rest of the order was being delivered separately

Trusted Customer - 6 months ago

Very good, product as ordered and received as rcpected

Trusted Customer - 6 months ago

Excellent Customer Service. Prompt delivery.

LOUISE - 6 months ago

Easy to select and pay online, fridge ideal for want we wanted ( is noisier than a normal fridge but we were aware of that from the clear details on the website). Would be good to be able to arrange delivery online too but have to phone / email. Arranged delivery and warned that if the driver ran out of hours it might be the next day instead ( which was OK for us). Got a call late morning on original date to say it would be the next day, and they would phone with an eta. Next day delivery arrived at 7am, with no warning - which would have been helpful.

IAIN MACFADYEN - 6 months ago

Excellent

DAVID BYLETT - 6 months ago

Great service from ordering to receiving.

NADEEM BUTT - 7 months ago

Good service

Trusted Customer - 7 months agoPrevious Review Platform

Very helpful staff and any problems they do sort out straight away

Trusted Customer - 7 months agoPrevious Review Platform

All great. Oven delivered as scheduled. Polite and friendly drivers.

Trusted Customer - 7 months agoPrevious Review Platform

They were efficient and wonderful to deal with, Why did I not do this sooner.

Trusted Customer - 7 months agoPrevious Review Platform

Great price - quick service and a phone call to sort everything including the payment.
Delivered within 3 days. Couldn’t fault anything

Trusted Customer - 7 months agoPrevious Review Platform

Good price, easy website and good delivery

Trusted Customer - 7 months agoPrevious Review Platform

There are no instructions with the machine it also has about 10 warning stickers and again not one in English

Trusted Customer - 7 months agoPrevious Review Platform

Polite, friendly above and beyond, from ordering over the phone to delivery excellent service.

Trusted Customer - 7 months agoPrevious Review Platform

Very friendly and helpful

Trusted Customer - 7 months agoPrevious Review Platform

Prompt and efficient service, Boiler arrived before estimated delivery date.

Trusted Customer - 7 months agoPrevious Review Platform

Ordered a commercial freezer door seal, prompt delivery, VAT receipt straight away via email, seal fits perfectly.
Many Thanks
Mark

Trusted Customer - 7 months agoPrevious Review Platform

Always great products and always in time

Trusted Customer - 7 months agoPrevious Review Platform

Trusted Customer - 8 months agoPrevious Review Platform

When delivery date changes let the customer know

Trusted Customer - 8 months agoPrevious Review Platform

Found all contacts most professional every time.

Trusted Customer - 8 months agoPrevious Review Platform

Find them good value and good service - everything arrives promptly.

Trusted Customer - 8 months agoPrevious Review Platform

Always sending short.
When contact customer service we get no reply..

Trusted Customer - 8 months agoPrevious Review Platform

CHATGPT managed to source the item for me and I purchased it from the company. All round good experience.

Trusted Customer - 8 months agoPrevious Review Platform

excellent customer service (I recommend phoning them !)

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 8 months agoPrevious Review Platform

The price was very competitive.
Website worked well to place the order without any issues. The transport company used was very good.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 8 months agoPrevious Review Platform

Very good easy website quick service

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 8 months agoPrevious Review Platform

Fantastic service, so helpful and dealt with my query quickly and efficiently.

That is great to hear! Thank you for your review; it is very much appreciated.

Trusted Customer - 8 months agoPrevious Review Platform

Order item and it arrived promptly.

Thank you for taking the time to leave a review, it is very much appreciated.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 8 months agoPrevious Review Platform

When things don't work out the way we think and something goes wrong I have always found the customer service happy to help resolve the issue.

"That is great to know. We look forward to hearing from you again soon!"

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 8 months agoPrevious Review Platform

I soaked the pieces in water for about an hour and and one piece turned rusty

Thank you for taking the time to share your experience. We’re sorry to hear that one of the pieces developed rust. The CB943 Meat Mincer is designed for hand washing only, and the removable metal parts should not be soaked. Prolonged immersion in water can cause surface oxidation on steel components. For best results, wash the parts briefly in warm, soapy water, dry them thoroughly immediately afterwards, and lightly lubricate with cooking oil before reassembly — as outlined in the user manual. If you’d like, our support team can guide you on cleaning and maintenance tips to prevent this from happening again. This is also documented in your appliance care document, which you should have received with the product.

Trusted Customer - 8 months agoPrevious Review Platform

Great prices with excellent customer service. We initially called up with a pricing query which was dealt with very quickly and we placed the order after being dealt with so well.
Whilst they quote a longer lead time which we understand the delivery arrived in two days.
Excellent service and communication throughout.
Thank you.

That is great to hear! Thank you for taking the time to share your experience. It is very much appreciated.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 8 months agoPrevious Review Platform

Excellent customer service! When the wrong item was accidentally delivered, they swiftly replaced it with the correct one within a day. They were professional and a pleasure to deal with, something you don't often find with other companies. Highly recommend!

That is great to know. We are sorry you received the wrong item & pleased we dealt with the situation quickly. We look forward to hearing from you again soon.

Trusted Customer - 8 months agoPrevious Review Platform

Ordered delivered , exactly as you expect and want

Thank you for taking the time to leave a review. It is very much appreciated.

Trusted Customer - 8 months agoPrevious Review Platform

Thank you for leaving us 5 stars!

Trusted Customer - 9 months agoPrevious Review Platform

Service was excellent

That is great to hear! Thank you for your review, it is very much appreciated.

Trusted Customer - 9 months agoPrevious Review Platform

The worst delivery ever I had left the fridge in loading base and left and they said I don’t care you can take it yourself Sait

Hi there, We are sorry to hear that you’re disappointed with our delivery process. All of our deliveries are kerbside delivery only unless otherwise requested. This is clearly stated at checkout, on our order confirmation, and on the invoice. Unfortunately, we were not made aware before delivery that kerbside delivery would not be suitable, and no special delivery requirements were noted when the order was placed. We will investigate the comments from the courier, as this is not in line with how we would expect our customers to be spoken with and apologise once again.

Trusted Customer - 9 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Thank you for your response.

However, the refund I have received does not reflect the full amount I originally paid. Deductions have been made, and I do not accept these charges.

I do not believe it is fair or reasonable for money to be removed from my payment when the issue was not caused by any fault on my part. Regardless of your stated delivery terms, I expect the full amount I paid to be refunded to me.

Please provide a full breakdown of the total amount paid, the amount refunded, and the exact charges deducted. I also request that the outstanding balance be refunded without further delay.

I look forward to your prompt resolution of this matter.

Trusted Customer - 9 months agoPrevious Review Platform

Hi there I have just investigated your review, and I can see that your order process did not go as smoothly as it should have. While the issue was caused by a courier misroute, we fully appreciate that this still resulted in delay and inconvenience for you. We arranged a replacement as quickly as possible and have now processed the credit for the duplicate items returned. Thank you for your patience and for working with us to resolve the matter. This is not the experience we aim to provide, and we truly value your feedback. We apologise for any inconvenience caused.

Trusted Customer - 9 months agoPrevious Review Platform

Thank you for leaving 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 9 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Thank you so much for taking the time to give us 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Had what I wanted, easy to order and at a good price. Kept informed and delivered quickly, arrived safely. All round good service

That is great to know. We look forward to hearing from you again soon!

Trusted Customer - 9 months agoPrevious Review Platform

super helpful service

Thank you for your 5-star review! We very much appreciate your feedback.

Trusted Customer - 9 months agoPrevious Review Platform

I like the fact I ended up with exactly what I needed.
Some massages weren't acted on which cost the whole process time.

We are sorry to hear this and will investigate as to why this happened.

Trusted Customer - 9 months agoPrevious Review Platform

Very quick delivery.

Please let us know what we can do to reach 4 stars.

Trusted Customer - 9 months agoPrevious Review Platform

Such speedy delivery every time which I. This industry really matters :)

We are very grateful for you taking the time to leave us a 5-star review. Thank you!

Trusted Customer - 9 months agoPrevious Review Platform

Thank you so much for giving us 5 stars

Trusted Customer - 9 months agoPrevious Review Platform

Thank you so much for giving us 5 stars