Reviews

Very happy with ordering process and an excellent price. Customer Services were very helpful and kept us fully informed on delivery. The installation instructions were clear, but as we are only installing the water boiler next week we can't, as yet, comment on performance.

Had to phone three times to chase my order and then the wrong item was delivered. Got there eventually!

The ability of this company to provide the service it promises is completely undermined by it's total lack of control over the delivery service. The customer service team is brilliant but they are operating with one hand tied behind their backs. Once they instruct suppliers to send out the items, they have no further influence: suppliers prioritize other things and don't track the deliveries.

Great ,little pan, very prompt delivery, decent value.

Service was excellent product was slightly weaker than expected

Exactly as described, good price and delivered quickly.

I expected a quality product and I got one!

Excellent Customer Service and excellent item

Goods were ordered on line. Acknowledgement of order and delivery date was almost instantaneous.

Delivery was made on day and time notified by supplier.

very pleased with communication and delivery

Totally disgrace,terrible experience,
Almost 2 weeks now and run to get my order delivered.
Probably will end up in court.
Never ever again,

Bought two semi-commercial microwave ovens for a village hall from here. Very quick delivery and the products themselves should be just what we need ... once people are brave enough to come back inside again!

Quick easy simple

fast delivery and great value

V. Good.

Excellent service

Girls in the sales team are fantastic

Very happy with product and service thank you

A trouble free purchase however I was informed we would be advised in advance when delivery would be made however the carrier just arrived a day early without warning but delivered "in situ" a good service overall.

Sent the wrong version of the item I ordered - different design onn the cover. Culdn't be bothered to send it back.

Excellent microwave, fast delivery, very pleased thank you

Delivered on working Brill

Great

speedy delivery

A very high quality item, delivered exceptionally fast.
Excellent service
Thank you

Web site easy to use, delivered day before due date

Easy to use website, confirmation received straight away, delivery was on time, would be happy to use again

Good service excellent

Very pleased with my purchase

Price was super for the water boiler we bought, it was delivered earlier than expected and it works. Job done!

Fast, good prices, does the job

Great products at reasonable prices with fast delivery, what more can you ask for.

Great Service, fast delivery. Product to Specs.

Very speedy delivery, problem with dryer, but quickly rectified

Excellent customer service

Microwave arrived very speedily. I hope it will last well.

Customer service was excellent, telephone ine answered quickly and staff very helpful, delivery was quicker than quoted, a slight issue with damage in transport of item that was resolved efficiently

Nothing to fault them on, excellent, and delivery quicker than I was expecting

Goods delivered in excellent time just need a little more notice of delivery fortunately another resident was able to take delivery

Bar the delivery charge all good

Very good overall, but was told delivery would be on the Wednesday or Thursday and I would be advised which day. Item was delivered on the Tuesday and left in porch [£1000 worth] and I was not advised. Probably not the fault of catering appliance superstore, but customers should be kept better informed.

Great product and fast delivery

very good service

Easy to use web shop with good provision of keeping the customer informed at every stage of an order.

Easy website to navigate. Payment procedures fast and efficient.

From web site purchase to delivery less than 24hrs. The product is simple to use and of good quality if I need another one I know where to go. 5 star on all points.

I’m glad I found this company

Fair

FAST DELIVERY AND EXCELLENT SERVICE

Would highly recommend

Great

Absolutely shocking! Never again

excellent value, speedy delivery quality product

Love the heater, and quick service

not received order yet that was needed for 27th june for grandsons birthday. disappointed is an understatment.

Customer service excellent wasn’t sure of the exact product details very helpful
Delivery no problem
Quality service

Excellent communication and prices

Great service

Excellent Service.

Fab service and delivery always

Good service and quick delivery

Everything went smoothly from ordering to delivery

lovely people with quality products at competitive prices and excellent delivery

excellent fats service, product as described

Excellent service all round

Zer

Excellent customer service. Organised an after-sale change to an item without any hassle. Switched vehicles to a smaller van for delivery to a challenging rural location. Called back when they said they would. Very efficient, knowledgable or able to find the person who was - highly recommend

Great product, quick delivery, very impressed. Already recommended to a couple of friends!

Big increase in price we may have to source this item from another supplier in the future

Easy shopping and speedy delivery!

Initially I ordered the wrong size chef white tops (so unopened) & rejected second delivery (again unopened) The companies T&C state a 25% restocking fee (which is illegal) and on return wanted to not refund the original postage fees (again illegal) see Consumer Contracts Reg 2013 & Distance selling regs they refunded as "gesture of goodwill" perhaps they should educate themselves of consumer law

Delivered what I wanted promptly at a great product price.

Loving the new ice machine, churns it out faster than we can use it. Brilliant!

great service

We have used this company many times and we always get excellent service,
prompt and polite, goods are always in good order and as described.

Thank you

Second time I've used this month.

Great as Allways

Trouble free purchase

Large fridge was delivered with a big dent and a split in the casing. Catering Appliance Superstore delivered it to Inverness and another carrier brought it to us in the Isle of Lewis. Catering Appliance Superstore immediately blamed our carrier saying they had signed for it and they should have examined it when it was received! The area with the damage had only light cardboard over it!

Good service

Very fast service

Delivered in a few days and an excellent product

The rating is well earned on all counts plus the price was easily the best value for money. Look no further, this company will look after you!

Difficult to buy some items online. We were not disappointed. Arrived on time. Extremely well packaged. Item was good quality. Very pleased!

Fantastic service, great product delivered immediately and exceptional value

I needed to buy bi-ball and wine glasses for an event and looked at many websites but in the end opted for Catering Appliance Superstore and am very happy I did. One of my original selections was out of stock so I rang the company and got good advice on a suitable alternative. Good, fast delivery.

Goods received invoke order

Place the order online, was immediately contacted via email with updates on the order and it was delivered by the end of the week. 4 days turnaround. Superb. There wasn't a need to contact the company in person.but if I had, I'm sure it would have been just as efficient.

Great service

Cant really comment further as delivery delayed. Only found this out when chasing for delivery

Prompt delivery

Great service and price. Thanks for your assistance supplying our requirements

Fast delivery, and a great price. The chain supplied was very short

Easy to install easy to use and delivered on time excellent.

First time I have used this company the service was first class

Great customer service, able to order the product one day and get it the next. Great product also, fits perfectly with our current equipment and works well.

Good staff on the end of the phone

Superb service

Very well organised company. Easy to order on line and goods arrived within days which I was not expecting at all. Very happy customer here.