Reviews
Reviews
At Catering Appliance Superstore we do everything we can to ensure the best service but rather than take our word for it. We have partnered with the independant service Feefo to gather reviews from real customers so you can see what other people who have used our service think.
We have recently changed our third party review provider. We are displaying all possible reviews so you can get the best picture of what our customers say.
2344 reviews showing
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
excellent service, quick delivery.
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Nothing better, all good. Vey convenient to be local to the Company. Excellent contact and hey ho delivery of a Commercial Fridge that we are very pleased with.
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for taking the time to leave a review, it is very much appreciated. Please let us know what we need to do to reach 5 stars.
Trusted Customer - 2 years agoPrevious Review Platform
After sale service was excellent
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Rapid delivery
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Was able to phone to ask a couple of questions about the oven I was buying. No phone queuing.
Arrived on time with text updates about delivery slot.
Very happy, will use them again.
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Good speedy service.
the only let down oven was not secured to the pallet so a little transport damage but all fixed with tic.
overall a very friendly and efficient service.
Thank you for taking the time to leave a review, it is very much appreciated. We are so sorry regarding the delivery issue and will make sure the transport company is aware.
Trusted Customer - 2 years agoPrevious Review Platform
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
We have noted your one-star review and acknowledged an incident with your delivery date, Unfortunately like all companies in our market place, we are at the mercy of our couriers. Any incidents are always reported to improve the standard of service we receive. I apologise that on this occasion, you did not receive the high standards to which we would like to maintain.
Trusted Customer - 2 years agoPrevious Review Platform
We’re very grateful that you took the time to leave us a 5-star review. Thank you
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review, please let us know what we need to do, to reach 5 stars.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars.
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery, the two guys were brilliant getzting our new appliance to bottom of garden where our laundry room is ,
Everything was easy to order
Thanks everybody involved
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
delivery slow and disorganised
We apologise on behalf of our Supplier. We are investigating this situation to address how and why it occurred, so prevent it from happening in the future.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Very helpful overt delivery, making sure driver rang ahead and knew he was delivering to a normally unstaffed building.
Thank you for your review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
It was out of stock. They did refund me, but only after two weeks that they let me know.
We have investigated this and noted that the date of delivery was specified on your order confirmation - which clearly stated the item was on back order.
Unfortunately similar to most medium style companies, once an order has been taken, there are certain processes we have to follow to provide a refund which are industry standard. in time.
Trusted Customer - 2 years agoPrevious Review Platform
I ordered a glass washer an hour after the deadline for next day delivery.Fiona said” I will see what I can do” . It was delivered by 8:30 next morning.
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
Super service and very competitive prices.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Staff were very helpful during the ordering process.
Also the delivery company were excellent; keeping in touch about timings and assisting me with getting a large catering oven into the building.
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Please can you let us know how we can improve our service. Thank you.
Trusted Customer - 2 years agoPrevious Review Platform
Trusted Customer - 2 years agoPrevious Review Platform
Great experience from first contact with the company - very responsive customer support, great help and advice and quick delivery. Delivery guys were great too!
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Web sight easy to use, postage fast, product broke within 24H
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
My appliance wasn’t in stock due to a computer error, so they upgraded my purchase free of charge!
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review, please let us know what we can do to take your review to 5 stars?
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
this shop won’t let you exchange or refund if you change your mind, even if you don’t use the appliance. Be aware
Hi there, I have investigated this and cannot see any evidence that you have contacted us regarding this matter. As per our T&C's We accept returns within 14 days - but unless faulty, there is (an industry standard) up to 25% re-stock fee - we will always look to reduce these fees if an alternative is required.
Trusted Customer - 2 years agoPrevious Review Platform
Does not take returns
I have checked your account for an order of sigma coffee spoons and I cannot see any request for a return. Had this been processed within our allocated time period this should have been okay.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review, please let us know what we can do to take your review to 5 stars?
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
excellent service from the point of order to delivery.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Really helpful when I phoned and asked questions. The delivery guys were great and moved the fridge into the shop for us and collected our old fridge
That is great to know. We look forward to hearing from you again soon. Thank you.
Trusted Customer - 2 years agoPrevious Review Platform
quick delivery and all working fine
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Quick delivery
Thank you for your review, please let us know what we can do to take your review to 5 stars?
Trusted Customer - 2 years agoPrevious Review Platform
Great efficient and professional service
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review, please let us know what we need to take it to 5 stars.
Trusted Customer - 2 years agoPrevious Review Platform
Excellent
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Very helpful
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Easy to order, all in stock and arrived when they said it would, excellent service
That is great to know. We look forward to hearing from you again soon
Trusted Customer - 2 years agoPrevious Review Platform
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
Very quick and prompt service, good price as well.
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
We’re very grateful that you took the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Very happy with item and quick delivery. Well packaged. Would definitely buy again.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Very trustworthy company
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Great price and excellent delivery
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
nothing
Thank you for giving us 5 stars
Trusted Customer - 2 years agoPrevious Review Platform
Delivery not as promised or paid for
Thank you for your review, I do believe that one of the sales team had contacted you to advise that there was an unfortunate picking issue, with malfunction of the picking equipment in the manufacturers warehouse that had effected the delivery eta of your knives.
We do believe that this issue has now been corrected and that there should be no further issues going forward.
We apologise for any inconvenience that this caused and hope to be of further assistance to you in the future.
Trusted Customer - 2 years agoPrevious Review Platform
quick and great service
Thank you so much for giving us 5 stars. You made our day!
Trusted Customer - 2 years agoPrevious Review Platform
After having some extremely serious issues with Adexa and ending up in court I was really dubious about ordering more items online. Catering Appliance are on a totally different level. Items arrive super quick. I did have a damaged item which they swiftly attended to. Customer service have been polite and pleasant and very courteous. Thank you Catering Appliance for a totally different and pleasant experience.
That is great to hear! Thank you for your review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Quick efficent service. Great price
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Great price, fast delivery. Very pleased.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Good product
Thank you for taking the time to leave a review, it is very much appreciated.
Trusted Customer - 2 years agoPrevious Review Platform
Products were incorrectly priced on website.
Ordered a fridge, then a couple of days later informed of pricing error on website and that the order would not be honoured.
Dear Glen
(As per your latest review, I believe this is the same order)
Thank you for your comments. We experienced a technical issue over the last Bank Holiday weekend which resulted in some of our products being advertised incorrectly at a substantially low (below cost) price.
We identified the issue and rectified it as quickly as possible. Unfortunately, your order was among the few affected by this issue. It was cancelled and no payment was taken. As a gesture of goodwill, we did offer the product to you at a discounted rate.
This was a genuine and honest mistake on our part. Please accept our sincere apologies for the inconvenience caused.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Good prices, efficient, prompt responses. Will be buying more often from this supplier.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Great company equipment delivery very quick.
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
CUSTOMER SERVICES
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!
Trusted Customer - 2 years agoPrevious Review Platform
Major issues with my order, and took 6 weeks to resolve, but the level of customer service offered throughout was very high and made a very frustrating situation far more bearable.
Thank you for your review. We very much appreciate your feedback. We are pleased to hear that our excellent customer service team were able to work closely with you to resolve the situation.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
Excellent price and delivery time.
Delivery drivers excellent
Thank you for your 5-star review! We very much appreciate your feedback.
Trusted Customer - 2 years agoPrevious Review Platform
All delivered to plan. I was a domestic purchaser and would have liked some choices on site before purchase eg we really needed the door to open the other way snd that was quite a task to achieve. It was also unclear on the site whether it had kegs or castors- fortunately for us the latter.
Thank you for your review.
We always aim to offer as much information as possible to our customers.
We stock over 50, 0000 items and work closely with our suppliers to ensure clear product information is provided.
We have noted your comments and will endeavour to work closely with this particular supplier to acquire clearer information going forward.
Trusted Customer - 2 years agoPrevious Review Platform
Thank you for your review.
Trusted Customer - 2 years agoPrevious Review Platform
We are very grateful for you taking the time to leave us a 5-star review. Thank you!